A home warranty is a service agreement that pays for the maintenance and repair of specific home systems and appliances that could malfunction due to normal wear and tear. It can help assure homeowners that unplanned repairs won’t be expensive. However, making a home warranty claim can be difficult for some, and the claim may get rejected. Here are the steps for filing a home warranty claim and what to do if it gets rejected. Steps for filing home warranty claims Review your contract The first step in filing a home warranty claim is to review your contract. Check to see which appliances and systems are covered by your home warranty and which are not. Contact the provider of your home warranty Contact your home warranty provider when you need to make a claim. Most home warranty providers offer a customer service hotline that is open 24/7 to help you with your claim. Set up a service call After you’ve reported the problem, the home warranty provider will arrange a service call with a qualified and insured technician after you’ve reported the problem. Service visit During the service call, the technician will identify the issue and propose a fix. If the item can be fixed, the technician will immediately start the repairs.